Contact Center Representative II Job Description
The following is a full job description for Contact Center Representative II. Here are the requirements and responsibilities for Contact Center Representative II along with statistics. If after reading this page you determine that Contact Center Representative II is not the position you are looking for, you may want to try one of these similar titles: Contact Center Representative II - Outbound, Contact Center Representative II - Inbound, Contact Center Traffic and Scheduling Analyst II, Contact Center Scheduler I, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Analyst III, Contact Center Director, Contact Center Manager
Requirements and Responsibilities For Contact Center Representative II
Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
 
Also referred to as: Call Center Sales Representative II, Inbound/Outbound Sales Agent II, Intermediate Call Center Inside Sales Representative, Telemarketing Representative II
Similar Jobs:  Contact Center Representative II - Outbound, Contact Center Representative II - Inbound, Contact Center Traffic and Scheduling Analyst II, Contact Center Scheduler I, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Analyst III, Contact Center Director, Contact Center Manager
Level of Education:  Contact Center Representative II Salaries with a High School Diploma or Technical Certificate, Contact Center Representative II Salaries with an Associate's Degree, Contact Center Representative II Salaries with a Bachelor's Degree, Contact Center Representative II Salaries with a Master's Degree or MBA, Contact Center Representative II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation
Job Statistics
Years of Experience Education Level
0-12-55-1010-1515+
No diplomaHigh SchoolAssociate's/CertificateBachelor'sMaster'sDoctorate
Company Size Industry
<100100-500500-10001000-75007500-15,00015K-50k50k+0%5%10%15%20%25%30%35%
Retail & WholesaleTelecomBusiness ServicesFinancial ServicesHealthcare0%2.5%5%7.5%10%12.5%15%17.5%
Most Popular Cities for Contact Center Representative II