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Chat Support Representative I Job Description
The following is a full job description for Chat Support Representative I. Here are the requirements and responsibilities for Chat Support Representative I along with statistics. If after reading this page you determine that Chat Support Representative I is not the position you are looking for, you may want to try one of these similar titles:
Technical Customer Support Representative I
,
Technical Customer Support Representative III
,
Technical Customer Support Representative II
,
Technical Customer Support Specialist I
,
Sales Support Representative I
,
Chat Support Representative II
,
Chat Support Manager
,
Technical Customer Support Specialist III
,
Technical Customer Support Specialist IV
Requirements and Responsibilities For Chat Support Representative I
Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
Also referred to as:
Customer Service Specialist - E-commerce
Similar Jobs:
Technical Customer Support Representative I
,
Technical Customer Support Representative III
,
Technical Customer Support Representative II
,
Technical Customer Support Specialist I
,
Sales Support Representative I
,
Chat Support Representative II
,
Chat Support Manager
,
Technical Customer Support Specialist III
,
Technical Customer Support Specialist IV
Level of Education:
Chat Support Representative I Salaries with a Bachelor's Degree
,
Chat Support Representative I Salaries with a Master's Degree or MBA
,
Chat Support Representative I Salaries with a JD, MD, PhD or Equivalent
Industries:
Aerospace & Defense
,
Biotechnology
,
Business Services
,
Chemicals
,
Construction
,
Edu., Gov't. & Nonprofit
,
Energy & Utilities
,
Financial Services
,
Healthcare
,
Hospitality & Leisure
,
Insurance
,
Internet
,
Media
,
MFG Durable
,
MFG Nondurable
,
Pharmaceuticals
,
Retail & Wholesale
,
Software & Networking
,
Telecom
,
Transportation
Job Statistics
Years of Experience
Education Level
0-1
2-5
5-10
10-15
15+
No diploma
High School
Associate's/Certificate
Bachelor's
Master's
Doctorate
Company Size
Industry
<100
100-500
500-1000
1000-7500
7500-15,000
15K-50k
50k+
0%
10%
20%
30%
40%
50%
60%
Retail & Wholesale
Internet
Business Services
Financial Services
Software & Networking
0%
10%
20%
30%
40%
Most Popular Cities for Chat Support Representative I
New York, NY Chat Support Representative I Salaries
San Francisco, CA Chat Support Representative I Salaries
Lynchburg, VA Chat Support Representative I Salaries
Riverside, CA Chat Support Representative I Salaries
Los Angeles, CA Chat Support Representative I Salaries
Omaha, NE Chat Support Representative I Salaries
Brockton, MA Chat Support Representative I Salaries
Vallejo, CA Chat Support Representative I Salaries
San Jose, CA Chat Support Representative I Salaries
Seattle, WA Chat Support Representative I Salaries
