Contact Center Quality Analyst Job Description
The following is a full job description for Contact Center Quality Analyst. Here are the requirements and responsibilities for Contact Center Quality Analyst along with statistics. If after reading this page you determine that Contact Center Quality Analyst is not the position you are looking for, you may want to try one of these similar titles: Contact Center Quality Analyst, Sr., Contact Center Director, Contact Center Manager, SVP of Contact Center Operations, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Scheduler I, Contact Center Quality Manager
Requirements and Responsibilities For Contact Center Quality Analyst
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience.
 
Also referred to as: Call Center Agent Quality Monitoring Analyst, Contact Center Planning and Monitoring Analyst
Similar Jobs:  Contact Center Quality Analyst, Sr., Contact Center Director, Contact Center Manager, SVP of Contact Center Operations, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Scheduler I, Contact Center Quality Manager
Level of Education:  Contact Center Quality Analyst Salaries with an Associate's Degree, Contact Center Quality Analyst Salaries with a Bachelor's Degree, Contact Center Quality Analyst Salaries with a Master's Degree or MBA, Contact Center Quality Analyst Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation
Job Statistics
Years of Experience Education Level
0-12-55-1010-1515+
No diplomaHigh SchoolAssociate's/CertificateBachelor'sMaster'sDoctorate
Company Size Industry
<100100-500500-10001000-75007500-15,00015K-50k50k+0%5%10%15%20%25%30%35%
Financial ServicesTelecomHealthcareBusiness ServicesInsurance0%2.5%5%7.5%10%12.5%15%
Most Popular Cities for Contact Center Quality Analyst